Privacy Policy

At Dazzlehand Casino, we greatly appreciate the trust and loyalty of our players. We are committed to safeguarding your personal data and ensuring that it is handled securely, responsibly, and with the utmost respect. This Privacy Policy outlines how we collect, use, and protect your personal information, and aims to provide transparency and build trust. We encourage you to read this policy in full so you can make informed decisions about your experience with us.

Data Processing

This Privacy Policy outlines our commitment to complying with gambling regulations, particularly with regard to the processing of players' personal data. We rely on this processing to provide you with access to our games and related services in a secure and efficient manner.

Dazzlehand Casino is operated by Stellar Gaming Ltd., a company registered in Curaçao, and holds a valid gaming license issued by Antillephone N.V. We prioritize compliance, transparency, and security in everything we do.

By using our services, you consent to the terms of this Privacy Policy. As we periodically update our practices to stay in line with regulations, we recommend reviewing this policy from time to time. Your continued use of our services means that you agree to any changes made.

Collection of Information

We collect various types of personal information when you use our website, including:

1. Account and Communication Data: This includes personal details such as your name, contact information, and identity verification documents, which you provide during account registration or communication with us.
2. Interaction Records: We keep records of your communications with our customer support team through email, live chat, and other channels.
3. Transaction and Activity Data: This includes records of your financial transactions, deposits, withdrawals, and your activities on the platform.
4. Compliance Documentation: We may collect documents needed to verify your identity and comply with legal and regulatory obligations.

Usage of Information

The personal information we collect is used for the following purposes:

1. Processing your transactions and managing bets on the platform.
2. Providing you with the services and support you request.
3. Verifying your identity and performing necessary compliance checks.
4. Sending you promotional content and offers, provided you have given explicit consent.
5. Ensuring compliance with applicable laws, including anti-money laundering regulations.
6. Monitoring for fraudulent activities and taking steps to protect our platform.
7. Conducting market research and analyzing data to improve our services.

Marketing Communications

With your consent, we may use your personal data to send you promotional content about Dazzlehand Casino, including new offers, bonuses, and events. You can opt-out of receiving marketing communications at any time via your account settings or by contacting customer support.

Disclosure of Information

Your personal data will never be sold or rented. However, it may be shared under the following circumstances:

1. Within Our Group: To provide you with seamless service and ensure consistency across our platforms.
2. With Trusted Partners: For processing purposes and to meet regulatory obligations.
3. With Third-Party Providers: For activities like payment processing, identity verification, and fraud detection.

We ensure that all third-party providers are contractually bound to protect your data and keep it confidential.

Data Security and Retention

At Dazzlehand Casino, we implement robust security measures to protect your personal data from unauthorized access, alteration, or loss. Your data will only be retained as long as necessary to comply with legal requirements and for operational purposes, which may include retaining data for a minimum of five years after account closure, in line with anti-money laundering laws.

Cookies and Tracking

Dazzlehand Casino uses cookies and similar tracking technologies to enhance your user experience, analyze website usage, and support marketing efforts. By using our site, you consent to the use of these technologies. You can manage your cookie preferences through your browser settings, although limiting cookies may affect your experience on our platform.

Your Rights and Contact Information

You have the right to access, correct, or request the deletion of your personal data. If you wish to exercise any of these rights, or if you have concerns about the use of your personal data, please contact our Data Protection Officer (DPO) via email. Additionally, under GDPR, you have the right to lodge a complaint with a relevant supervisory authority.

Dazzlehand Casino is committed to ensuring the security of your personal information and providing a safe and transparent gaming experience. If you have any questions or need assistance regarding your personal data, please do not hesitate to contact us.